Kindly navigate to the “Loans” option at the bottom of the Home screen, and then tap the blue “Make a Payment” button to conveniently make a repayment via netbanking, debit card, or UPI without bank charges.
If you have never activated netbanking on your account, please visit your nearest bank branch. You will have to fill out a simple form and it will get activated in a few days.
If you did not receive a debit card when you opened your bank account, please visit your nearest bank branch, and they will be able to assist with you getting a debit card.
If you have never used UPI before, download a UPI app (BHIM, PhonePe, Tez, etc.) onto your phone and create a virtual payments address (vpa) that is linked to your bank account. Once you have created your unique vpa, select payment via UPI in the Branch app, enter your vpa, and follow the instructions displayed on the screen to complete the payment.
If you want to repay the loan in one payment, we advise that you do it on your first repayment date to make sure that you are not late on any of your loan repayments. Kindly note that you cannot skip your first three repayments and pay the whole loan on the last due date as this will negatively affect your future loan amounts.
Depending on the loan amount you select, a monthly repayment option may be available. Tap “Select Loan Terms” to choose between weekly or monthly payments prior to requesting the loan.
To view your repayment information, tap on your loan balance on the Home screen or the “Loans” option at the bottom of the Home screen, then tap on “Repayment Schedule”. You will be able to see your installments, due dates and the amounts due on those dates.
Repayments can take up to 24 hours to reflect. If it has been 24 hours since you made your repayment and it hasn't reflected, kindly send us the transaction confirmation message you received when you repaid your loan. We will follow up and update your account.
To increase your loan offer amount, we strongly encourage you to repay your loan according to your “Repayment Schedule”, which can be found by tapping the “Loans” option at the bottom of the Home screen.
If you overpay your loan, the overpayment is credited to your account and used as part or full repayment, depending on the amount, on your next loan.
Auto-debit makes repaying your Branch loan easy! After requesting a loan, tap 'Set up Auto-Debit' and open a new window where you will enter your payment details. If successful, your payments will be debited automatically at each subsequent repayment date. You can also set up and manage your auto-debit preferences in the 'My Account' section of your Branch app by tapping 'Financial Accounts' and then selecting 'Auto-debit.' Kindly note that your bank may charge a fee for setting up auto-debit.
To exit your loan by exercising the cool-off period option, write to us through 'Customer Care' in the app within the cool-off period of 3 days from the date of disbursement. In this scenario, the processing fee and GST will be retained, and interest will be waived off.